Shipping policy
Shipping Policy
At Hyra, we strive to ensure your orders are delivered to you in a timely and efficient manner. Please read our shipping policy carefully for all the details regarding the shipping process.
1. Shipping Coverage
- We offer delivery services across Pakistan, using trusted shipping companies to ensure your order reaches you safely and promptly.
2. Shipping Partners
- We collaborate with reputable shipping companies in Pakistan, including but not limited to:
- TCS
- Leopards Courier
- BlueEx
- M&P Courier
- Pakistan Post
3. Shipping Timeframes
- Orders are typically processed within 1-2 business days of payment confirmation.
- Delivery times may vary depending on your location:
- Major cities: 2–4 business days
- Remote areas: 4–7 business days
4. Shipping Charges
- Shipping charges are calculated at checkout and may vary based on the size, weight, and destination of the order.
- Free shipping may be offered on orders above a specified amount during promotional periods.
5. Order Tracking
- Once your order has been shipped, a tracking number will be shared with you via email, SMS, or WhatsApp to monitor your shipment's status.
6. Delivery Issues
- If your order is delayed or not delivered within the expected timeframe, please contact us at our Email. We will coordinate with the courier service to resolve the issue.
- Hyra is not responsible for delays caused by courier companies, weather conditions, or other unforeseen circumstances.
7. Package Safety
- Please ensure the package is not tampered with upon delivery. If you notice any damage or missing items, report it immediately to both the courier and us.
8. Returns via Shipping
- For eligible returns, customers are responsible for shipping costs unless the return is due to a damaged or incorrect item.