Refund policy
Hyra Skincare Return and Refund Policy
At Hyra, customer satisfaction is our top priority. We are committed to ensuring the quality and integrity of our skincare products. Please read our return and refund policy carefully before making a purchase.
Returns and Refunds
-
Eligibility for Returns:
- Products are eligible for return or refund only if the original seal is unopened and the product is in its original, unused condition.
- Return requests must be made within 7 days of receiving the product.
-
Non-Returnable Items:
- For hygiene and safety reasons, we do not accept returns or issue refunds for products with opened or tampered seals.
- Items purchased on sale or through special promotions are final sale and cannot be returned or refunded.
-
Return Process:
- If you wish to return an unopened product, please contact us at our email with your order details.
- Upon approval, you will be provided with return instructions. Shipping costs for returns are the responsibility of the customer.
-
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and proof of purchase. We will address the issue promptly.
Refunds
- Approved refunds for eligible items will be processed within 7 business days of receiving the returned product. Refunds will be issued to the original payment method.
Thank you for choosing Hyra for your skincare needs. If you have any questions or concerns, feel free to reach out to us at 03365063145
Note: Hyra reserves the right to update or modify this policy at any time.